Refund policy

Return & Refund Policy

At Libas by SK, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within our 7-day cooling-off period, subject to the terms outlined below.

7-Day Cooling-Off Period

Customers have the right to return eligible products within 7 calendar days from the date of delivery for a refund or exchange.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition with all tags, labels, and packaging intact.

  • Not show any signs of wear, damage, alteration, or misuse.

  • Be accompanied by proof of purchase (order number or receipt).

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged unless received damaged or defective:

  • Items purchased on clearance, sale, or promotional discounts (unless defective).

  • Customized or altered products.

  • Products without original tags or packaging.

  • Products damaged after delivery due to customer handling.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number.

  • Clear photographs of the product and packaging.

  • A description of the issue.

Upon verification, we will arrange a replacement, exchange, or full refund at no additional cost.

Return Process

To initiate a return:

  1. Contact our customer support team within 7 days of receiving your order.

  2. Provide your order number and reason for return.

  3. Wait for return authorization and shipping instructions.

  4. Ship the item back in its original condition.

Returns sent without prior authorization may not be accepted.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 7–14 business days.

  • Refunds will be issued through the original payment method whenever possible.

  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect item, Libas by SK will cover the return shipping costs.

  • For returns initiated under the 7-day cooling-off period for personal preference (change of mind, size preference, etc.), the customer is responsible for return shipping costs.

Exchange Policy

Eligible items may be exchanged for a different size, color, or product of equal value, subject to stock availability.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Libas by SK
📧 Email: cs@libasbysk.com
📱 WhatsApp: 03239631600
🌐 Website: www.libasbysk.com

By placing an order with Libas by SK, you agree to the terms of this Return & Refund Policy.